Return and Refund Policy

Return & Refund Policy

At FitPop Co., we’re committed to delivering a seamless experience. If something’s not quite right with your order, we’ll do our best to make it right—within the guidelines set by our suppliers and in accordance with Australian Consumer Law.

Returns

We accept return requests within 14 days of your order being delivered, subject to the following conditions:

  • Item must be unopened, unused, and in original packaging

  • You must provide proof of purchase

  • You must contact us first before returning anything

  • Not all products are eligible (see non-returnable items below)

If approved:

  • Return shipping is generally at the customer’s expense

  • A 10% restocking fee applies

  • You’ll be refunded the item price (less any applicable fees) once the product is received and inspected

To begin a return, email us at info@fitpopco.com with your order number, reason for return, and photos of the product (unopened and in original packaging).

❗ Do not send any product back without our confirmation. Items returned without approval may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or assembled items

  • Health and personal care products

  • Custom or personalized orders

  • Items sold as final sale, clearance, or gift cards

  • Bulk orders or pallet purchases

  • Any product returned without original packaging

Damaged, Defective, or Missing Items

We thoroughly inspect all products, but if your item arrives damaged, faulty, or with missing parts, please notify us within 48 hours of delivery.

Email info@fitpopco.com with:

  • Your order number

  • A short description of the issue

  • Clear photos or a video showing the damage, defect, or missing part

  • Packaging photos, including the box and product

We’ll work with our supplier to provide a suitable resolution, which may include:

  • Sending missing parts

  • Replacement of the product (subject to availability)

  • Refund or credit

Please do not dispose of damaged or faulty items before your claim is processed—we may request further inspection.

Warranty Claims

Most of our products come with a 12-month warranty for manufacturing defects (unless otherwise specified). Warranty does not cover:

  • Normal wear and tear

  • Damage from improper use or assembly

  • Lack of proper maintenance or care

  • External packaging damage only

To lodge a warranty claim, contact us at info@fitpopco.com with:

  • Order number

  • Description of the issue

  • Photos or video showing the problem clearly

  • Indication of what you'd prefer: repair, replacement, or refund

Warranty claims are assessed case-by-case. Depending on the issue, we may:

  • Send spare parts

  • Provide repair instructions

  • Offer a replacement or refund

Refund Process

Once your return or warranty claim is approved and we receive the item (if required), your refund will be issued to your original payment method within 10–15 business days.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@fitpopco.com.

Need Help?

For any questions about returns, warranties, or product concerns, reach out to our team at info@fitpopco.com. We're here to help!