Shipping Policy - FitPop Co.

Shipping Policy – FitPop Co.

At FitPop Co., we’re committed to delivering your order safely, efficiently, and transparently. We work with trusted suppliers and multiple courier partners across Australia to ensure timely delivery. This policy outlines our standard shipping practices, delivery expectations, and how you can track your order.

Dispatch & Processing Times

Orders are typically dispatched within 1–2 business days after full payment has been received. Once your order has been shipped, you’ll receive a confirmation email with tracking details.

Please note: We cannot guarantee delivery on specific dates or times. Estimated delivery timeframes begin after the item has been dispatched and vary based on your location and the courier used.

Couriers & Tracking Details

FitPop Co. uses a variety of courier partners based on product type, size, and delivery location. Below are the couriers we use and how you can track your delivery:

Australia Post

  • Your item will be delivered via Parcel Post or Express Post.

  • You will receive a confirmation email with a tracking number when the parcel is dispatched.

  • If no one is available to receive it, the parcel will be taken to the nearest Post Office for collection.

  • Track your parcel at: auspost.com.au

Aramex

  • You’ll receive an email with your tracking number once the item is dispatched.

  • Delivery may be with or without a signature depending on the selected service (Authority to Leave or signature-required).

  • If the courier can’t leave the parcel safely, it will be taken to the nearest depot or collection point.

  • Non-PO Box address is required.

  • Track at: aramex.com.au

Allied Express

  • You will be contacted via SMS or phone before delivery.

  • If the delivery is missed, a card will be left with re-delivery or collection instructions.

  • Use your consignment number and postcode to track at: alliedexpress.com.au

Border Express

  • A non-PO Box address is required.

  • If the delivery is missed, a ‘Sorry We Missed You’ card will be left with instructions to reschedule.

  • Track using your consignment number at: borderexpress.com.au

CouriersPlease

  • You will receive an email asking you to choose a delivery option (Authority to Leave, pickup point, deliver to neighbour, new address, or reschedule).

  • Deliveries usually require a signature unless ATL is selected.

  • Track your parcel at: couriersplease.com.au

Direct Freight Express

  • You’ll receive an email with your consignment note and reference number upon dispatch.

  • If no one is available, the driver may leave the parcel in a safe place or send a notification for re-delivery.

  • Track your order at: directfreight.com.au

Hunter Couriers

  • You will receive a tracking number via email once your order is dispatched.

  • If delivery is missed, the parcel will return to the depot and you’ll be notified to reschedule.

  • Non-PO Box address is required.

  • Track your delivery at: hunterexpress.com.au

Sendle

  • You’ll receive an email with a tracking number after dispatch.

  • If delivery is missed, the courier may leave a card or send the parcel to a nearby collection point.

  • Track at: sendle.com

StarTrack

  • Owned by Australia Post, StarTrack offers real-time tracking and electronic proof of delivery.

  • If delivery is missed, the item will be taken to the nearest Post Office.

  • You’ll be notified when the item has been delivered.

  • Track at: startrack.com.au

TNT Australia

  • Non-PO Box address is required.

  • Parcels may be left without signature at residential addresses unless a signature is specifically requested.

  • Track using your consignment note at: tnt.com

Team Global Express

  • Requires a non-PO Box address.

  • If delivery is missed, you’ll receive a card with instructions to arrange collection or redelivery.

  • Track your item at: teamglobalexp.com

Missed Deliveries

If no one is available to receive your parcel and a safe place is not available, the courier will either:

  • Leave a card with instructions for collection or re-delivery

  • Return the parcel to a depot or post office for pickup

Follow the instructions provided via email, SMS, or card to complete your delivery.

Address Accuracy

Please ensure your delivery address is correct when placing your order. Once an order is submitted, we cannot change the shipping details.

If incorrect details are provided:

  • The order may be cancelled and refunded (minus any restocking or return fees), or

  • Additional fees may apply for redelivery

Undeliverable Locations

While we offer Australia-wide shipping, some remote postcodes may not be serviceable for certain items. If your location is undeliverable, your order will be cancelled and refunded automatically.

Missing or Damaged Parcels

If your order is missing or arrives damaged, please contact us within 48 hours of delivery at info@fitpopco.com. Include:

  • Your order number

  • Photos or video showing the damage or issue

  • A brief description of the problem

We’ll work with the supplier and courier to resolve the issue in accordance with our refund and warranty policies.

International Orders

At this time, we do not offer international shipping through our website. If you're located in New Zealand and are interested in a product, please email info@fitpopco.com to confirm eligibility and discuss shipping or customs fees.